Manual Service Fee

The Manual Service Fee (MSF) is the ticketing fee or markup applied to your passengers' flights. Once set, this fee is automatically included in the displayed prices in the Search Results.

To configure your MSF, navigate to Flight Tickets and select Manual Service Fee.

Load all GENERAL rules first. General rules are service fees not restricted to a specific carrier, destination, or other criteria set up in the Flights Booking Portal. These can apply to both Domestic and International bookings. In the example below, the rule is general because the fee applies to ANY airline and ANY destination.

SECONDARY rules apply when a Service Fee is imposed on specific carriers only. For example, the fee applies to PR for any destination.

Load the TERTIARY OR DOMESTIC service fee rules if you wish to apply one.

When setting up a Manual Service Fee, using criteria is optional. It's crucial to establish rules that are realistic, manageable, and justifiable. Here are common criteria used for setting up your Manual Service Fee:

Plating Carrier

Select the airline/s for which you want to set a specific fee.

Data Source also known as Booking Source.

Choose between LGCY and LCC to set a specific fee.

Route Type

Choose between One-way, Round Trip, and Multy.

Origin and Destination: Set specific fees for particular routes.

Domestic service fees will apply if both Departure and Arrival countries are the Philippines.

Total Number of Segments: Define a service fee for each segment.

For the fee per segment to be applied, the number of segments from and to should be equal. Indicate the total fee amount in the fixed fee section. For instance, if the fee is PHP 100 per segment: 2 segments would total PHP 200, 3 segments would total PHP 300, etc.

Combined Fares' Manual Service Fee

With Combined Fares now available in the Flights Booking Portal, it is important to set up a separate Manual Servcice Fee for it. Look for the Mixed Fares criterion in the settings and set it to Yes.

The total number of segments will remain the same even if fares are combined. The system will count segments per PNR or booking, but the fees should be doubled. For example, if the fee per segment is PHP 100.00, with combined fares it becomes PHP 200.00 for one segment, PHP 400.00 for two segments, and so on.

Important Note:

While it is encouraged to have a manual service fee set, you can still manually input a fee before confirming a booking. Do note that if you do this, the prices returned in the Search Results are subject to whatever fee you want to apply.

You can adjust preset fees before finalizing a booking.