Flight Assist

Flight Assist is WCA's one-stop shop for a range of additional services to enhance your passenger's travel experience. With Flight Assist, you can easily manage prepaid baggage, select your preferred seats, choose meals, and arrange special equipment. Additionally, enjoy access to exclusive airport lounges, ensuring a comfortable travel journey from start to finish.

Flight Assist's additional services depend on the airline's availability, aircraft type, seat configuration, and itinerary. If an additional service is unavailable, please email the Connect Team at [email protected]. It is also important to note that all additional services are non-refundable.

Flight Assist becomes available once an LGCY booking is paid. To access the service, ensure your booking payment has been processed successfully. On the Order Confirmation page, click the button below. It will load all the services available for your booking.

Click Additional Services through Flight Assist button.

For example, a MNL-MPH-MNL flight offers prepaid seat selection, prepaid baggage options, automated check-in, and the arrangement of special equipment.

Adding baggage through Flight Assist can only be done once. If you wish to upgrade the prepaid baggage you booked, you must call the airline directly for assistance. Prepaid baggage and special equipment are non-refudable.

Prepaid baggage fee returned does not include your Manual Service Fee yet. You can do this once an invoice is generated.

Booking prepaid seats requires careful attention to special notes related to your selected seat. It is important to be aware that if the airline decides to change the aircraft for your flight, the prepaid seat may be subject to changes and is non-refundable.

Prepaid seats fee returned does not include your Manual Service Fee yet. You can do this once an invoice is generated.

Sample important note for an Emergency Exit Seat.

Sample important note for an Aisle Seat.

Users who purchase the automated check-in service will never have to worry about checking in manually. As soon as the check-in window opens, Flight Assist will automatically proceed with checking in the passenger. When the check-in is successful, Flight Assist will send the confirmation, including the boarding pass, to your email address.

Automated check-in fee returned does not include your Manual Service Fee yet. You can do this once an invoice is generated.

If your booking has been reissued and you purchased automated check-in, please email the WCA Connect Team to update your booking details in our automated check-in system.

Sample email of a successful automated check-in and the boarding pass.

Once you select additional services, an invoice will be generated. Review all details carefully before proceeding with the payment. For Flight Assist purchases, payments can only be made using your Deposit General wallet.

Click the go to payment button to pay for the additional services.

Enter the Manual Service Fee, take a screenshot, and send it to the passenger. Then, proceed with the payment.

Once payment is confirmed and prepaid baggage is purchased, this information will be reflected in the electronic tickets. An EMD ticket number for additional services, except Automated Check-in, will be generated. This ticket number will appear beside your flight ticket number.

The ticket number with the Violet indicator is the EMD ticket number for the prepaid baggage on this booking.

Once additional services are selected but not paid for, their status will be marked as booked. If you do not wish to proceed with these services, you can launch Flight Assist again and remove the services you previously selected.

If you are ready to pay, click on the Services Unpaid tab to proceed to the payment section and complete the transaction.

You may also launch Flight Assist when you open the Order and click on Additional Services. The available ancillaries for your flight will be displayed.

Follow the same steps to purchase any services through Flight Assist.

Flight Assist Errors

• When you manually select additional services (ancillaries) on the airline's official website but do not finalize the payment there, encountering an error can be a common issue. This problem arises when you try to purchase the same services through the Flight Assist afterward. The system may recognize these items as duplicate services, leading to an error.

• When you want to purchase additional services after a passenger has already been checked in, it's crucial to cancel the check-in beforehand. Attempting to buy these extra services without undoing the check-in process will lead to an error. Therefore, ensure that you cancel the initial check-in, complete the transaction for the additional services, and then proceed to check the passenger in again. This will prevent errors and ensure a smooth process.

• In the event of such an error, please contact the WCA Connect Team for assistance.

• Please be advised that there are certain cases where airlines do not allow automated or even manual online check-in, depending on their internal policies, specific routes, or passenger requirements. These restrictions are set by the airlines and are beyond the control of the Flight Assist system.

• Additionally, for bookings that have been reissued or revalidated, the Automated Check-In service must be repurchased.

For any concerns or assistance, please contact us at [email protected].